RETURN / REFUND POLICY
As a general policy all purchases are non-refundable, and we assess any return/refund needs on a case by case basis. If you are unsatisfied with any wine purchase, we encourage you to contact us. Email us at email@example.com or call 707-433-5499
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site and location, and details on how we use this information. Checkout
We ask for your name, address, and contact information so that we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so that we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase or join the Moshin Wine Club your credit card will be processed by Moshin Vineyards. Please check your credit card statement to verify that the charges have been properly processed. We DO NOT share any other information with third parties, except in the case of contact or order information needed to fulfill your order.
When you create an account, we ask for your name, address, phone number, email address, and a username and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, Wine Club fulfillment, and saved shopping carts. We DO NOT share or sell this information.
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we are sending you the type of email updates you want to receive. We DO NOT share or sell email addresses.
The option allows you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested. Information We DO NOT Collect
When you visit and browse our site, we DO NOT collect your name, email address or any other personal information unless you provide it to us.
How We Use Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. We send our Newsletter, our email updates on sales and product and wine information to subscribers only. Unsubscribe instructions are included in each edition of the email. We DO NOT sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments.
Links to Other Sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
About Information We Share with Others
We DO NOT, under any circumstances, share or sell your information to anyone. Information we DO NOT share with others
We DO NOT share, sell, or trade email addresses, information collected as part of a survey, or specific details about you or your household. WE DO NOT contribute to or participate in shared cooperative databases, which give other companies access to your personal information. We DO NOT release credit card information for use by other companies, unless explicitly agreed upon for shipping purposes.
For both privacy and security purposes, all transactional information communicated between customers and our website is transmitted in an encrypted format, and all credit card information is maintained in tokenized format by our credit card processor in an offsite secure location.
Other Information Gathered
From time to time we may contract with third-party marketing companies to serve advertisements on our behalf across the Internet, Telephone or via Text. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected using technology such as Cookies and Web Beacons, which are industry standards. No Personally Identifiable Information (“PII”) is collected in this process. You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner(s) by opting out, please visit the Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
How to Remove Your Name From Our Mailing List
Email firstname.lastname@example.org with the word “Unsubscribe” in the subject heading.
Updates to Our Information Practices
We are always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies regarding releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.